When selecting arba\u2019ah minim<\/em>, everyone has their own preferences. Chazon Ish, Lefkowitz, Teimani, Yanover, pitum<\/em>, no pitum<\/em>, size, gidul<\/em>, shape, color, yichus<\/em>…everyone is looking for their own personal predilection and chumros<\/em>.<\/p>\n\n\n\n The thought has passed through many a mind: Wouldn\u2019t it be great if I had access to a mumcheh to help me find the set I\u2019m looking for?<\/em><\/p>\n\n\n\n For the past five years, EsrogShopper.com has been the messenger to find truly mehudar<\/em> lulavim<\/em> and esrogim <\/em>that fit customers\u2019 exact specifications and budgets.<\/p>\n\n\n\n With more than a dozen years of experience as an arba\u2019ah minim<\/em> dealer based in Lakewood, R\u2019 Yehoshua Berger, founder of EsrogShopper.com, has actualized his vision of providing a variety of customizable package options to suit anyone\u2019s personal preferences, with a focus on customer service, expertise, and integrity.<\/p>\n\n\n\n Simply put, EsrogShopper.com is your personal arba\u2019ah minim<\/em> shopping representative working to ensure that you will receive a beautiful arba\u2019ah minim<\/em> set exactly to your liking.<\/p>\n\n\n\n We spoke with R\u2019 Yehoshua to hear a bit about how EsrogShopper.com came to be and everything it has to offer the discerning customer.<\/p>\n\n\n\n How did you get the idea to start EsrogShopper.com?<\/strong><\/p>\n\n\n\n Throughout my years of selling arba\u2019ah minim<\/em>, my main focus has been on customer service. I found that many customers knew exactly what they wanted and needed some help finding what they were looking for. Others may not have been familiar with all the intricacies of buying a mehudar<\/em> set and preferred to have the process simplified by having an expert they trusted take care of everything for them.<\/p>\n\n\n\n I enjoyed serving my customers and loved helping them find a set that they loved. At the same time, I saw a need to expand what I was doing for my customers to a larger scale so that I could help more people find their perfect arba\u2019ah minim<\/em>.<\/p>\n\n\n\n Finding the perfect set takes time and energy; it is often a lengthy and intense process. So many people wish they had more time to spend shopping for arba\u2019ah minim<\/em>. They don\u2019t want to buy a \u201cclosed box\u201d set but can\u2019t spend enough time searching for the set they want. Others don\u2019t have the wherewithal to navigate the system on their own.<\/p>\n\n\n\n I realized that what they all really needed was someone to take the time to do the searching they wished they could do.<\/p>\n\n\n\n What was the next step?<\/strong><\/p>\n\n\n\n To help all these people, I created an easy-to-use questionnaire about what kind of esrog <\/em>and lulav<\/em> they want. Those who are particular and know precisely what they\u2019re looking for can write what \u201cbrand\u201d of esrog<\/em> they want and numerous other details. They can also include special requests about appearance, chumros<\/em>, or anything else. Once we have this list of specifications, we can take the next step of procuring the perfect esrog<\/em> for this individual.<\/p>\n\n\n\n Those who are not sure exactly what kind of esrog<\/em> they want can fill in whatever details they do prefer and then ask us to choose a nice esrog<\/em> for them.<\/p>\n\n\n\n What type of response did you receive after you introduced this new service?<\/strong><\/p>\n\n\n\n I opened EsrogShopper.com five years ago mainly for the Lakewood community. After receiving an overwhelming response, I knew that I was onto something big and was filling a real need. This led me to expand and begin shipping to more communities, and we now service the entire continental USA through overnight shipping (to ensure freshness).<\/p>\n\n\n\n Even as we expand, customer service remains our highest priority. Our number-one goal is to provide each of our customers with a set that will bring them simchas Yom Tov<\/em>.<\/p>\n\n\n\n My brother Yaakov runs our customer service department. In addition to being an expert on esrogim <\/em>and working with me on all aspects of EsrogShopper.com, he gives his all to personally service every customer. Our customers love dealing with him.<\/p>\n\n\n\n When people make a purchase from EsrogShopper.com, they aren\u2019t just ordering an esrog<\/em> online. We are here for them whenever they reach out; we genuinely see ourselves as the agents acting on their behalf to find their perfect set.<\/p>\n\n\n\n As part of our focus on customer service, we are constantly trying to raise the bar on our service. To this end, we offered a customer survey last year asking our customers for their feedback and opinions. We received many responses from people expressing how pleased they were with our service and also got some great ideas which we are implementing this year.<\/p>\n\n\n\n For example?<\/strong><\/p>\n\n\n\n There were some customers who wrote that they would like to have the option of purchasing Yanover esrogim<\/em>, and we will be introducing a Yanover line of esrogim<\/em> for this coming year.<\/p>\n\n\n\n People expressed how they appreciate being able to get everything related to their set directly from us. (When they order their lulav<\/em> and esrog<\/em>, we provide hadassim<\/em>, aravos<\/em>, rings, and koishelach<\/em>.) Some also expressed that they would appreciate having extra rings, so we will be sending one extra ring per set this year. The rings are a little tricky, as you don\u2019t want to make rings too early because they might dry out before Yom Tov. This year we will be shipping them in a sealed package similar to what the haddassim <\/em>and aravos<\/em> are packaged in to ensure freshness.<\/p>\n\n\n\n Some people also asked for an earlier delivery date because they plan to travel for Yom Tov, and we acted on that and now offer the option of earlier delivery.<\/p>\n\n\n\n What are the different options in terms of price and hiddur<\/em>?<\/strong><\/p>\n\n\n\n We offer three levels of full sets of arba\u2019ah minim<\/em>, which we call platinum, gold, and silver, for the competitive prices of 280 dollars, 210 dollars, and 155 dollars. We also offer \u201cbar mitzvah sets\u201d for 95 dollars and chinuch<\/em> sets for 45 dollars. All sets include the esrog<\/em>, a Deri lulav<\/em>, hadassim<\/em>, aravos<\/em>, koishelach<\/em>, and rings.<\/p>\n\n\n\n What if someone is unhappy with the set they receive?<\/strong><\/p>\n\n\n\n We offer a 100-percent-money-back guarantee. While we are extremely confident that each customer will be thrilled with the set we chose for them, we want them to know that if for whatever reason they are unhappy we will refund the full purchase price.<\/p>\n\n\n\n How do you manage to find whatever people ask for?<\/strong><\/p>\n\n\n\n We have developed very good connections over the years and work with large suppliers of superior-quality arba\u2019ah minim<\/em> who send us top-of-the-line merchandise. We have access to huge amounts of inventory, which allows us to fill every type of special order. If someone asks for a \u201cgartel<\/em>\u201d or a \u201ccompletely yellow esrog<\/em> with a pitum<\/em>\u201d or \u201ca large esrog <\/em>with a lot of bumps\u201d or even \u201can esrog <\/em>that will fit perfectly into the esrog<\/em> box my shver<\/em> gave me,\u201d we can select exactly the right one. Some customers specify an exact shade or size, and we can find that too. This is what keeps our customers coming back year after year.<\/p>\n\n\n\n Our clientele is very diverse, ranging from kollel yungeleit<\/em> to balebatim, chassidim <\/em>to Sephardim. We service some rabbanim<\/em> of out-of-town communities who don\u2019t have access to top-notch sechorah<\/em> and are very excited to be able to have their orders shipped to them. We also ship large family orders directly to vacation areas where the extended family is meeting to spend Yom Tov, thus diminishing the stress of traveling by air with arba\u2019ah minim<\/em>.<\/p>\n\n\n\n One recent customer is a yungerman<\/em> who had a baby shortly before Sukkos and was devastated not to be able to shop for his own esrog<\/em>. He was overjoyed when he heard about us and discovered that he could still have his ideal esrog<\/em> in time for Yom Tov. We\u2019ve had customers add extra sets to their own orders to ship directly to their Partners in Torah, enabling fellow Jews to experience the mitzvah for the first time.<\/p>\n\n\n\n Another customer is a busy rebbi<\/em> who knows that to get a very high-quality esrog<\/em> one has to start shopping early, but he doesn\u2019t want to take time off from his avodas hakodesh<\/em> of harbatzas haTorah<\/em>. Instead, he relies on us to do it for him. We send him a beautiful set each year.<\/p>\n\n\n\n Yes. The second wave of COVID hit strongly during the arba\u2019ah minim<\/em> shopping season, and many people were quarantining or staying home as much as they could, both in Lakewood and across the country. Baruch Hashem<\/em>, we were in a position to help many people and were glad to be able to service them. To accommodate the influx of customers, we upgraded our website for the increase in traffic and increased our inventory. Many people who had always picked out their own esrog<\/em> were so impressed with our service that they told us they would be using us again this year even though they are no longer in lockdown.<\/p>\n\n\n\n Do customers have an option to show the arba\u2019ah minim<\/em> to their own rav<\/em>?<\/strong><\/p>\n\n\n\n Of course. Every customer can show the set to their rav<\/em> to get his opinion. If their rav<\/em> has any issue with the set, it can be returned. We also offer an option to have the set checked by the esteemed rav <\/em>of K\u2019hal Ohr Yaakov in Raintree, who is well known for his expertise in arba\u2019ah minim<\/em>. This option allows buyers to confidently purchase their arba\u2019ah minim<\/em> sight unseen with outstanding results.<\/p>\n\n\n\n Any final thoughts?<\/strong><\/p>\n\n\n\n We are all about making people happy and bringing people simchas Yom Tov <\/em>through a truly mehudar <\/em>set. We love what we do. Nothing makes us happier than hearing from our customers that the set they received was exactly what they\u2019d envisioned!<\/p>\n\n\n\n How does one go about ordering through Esrog Shopper?<\/strong><\/p>\n\n\n\n By visiting www.EsrogShopper.com<\/a>, emailing info@esrogshopper.com<\/a>, or calling 732-447-4846.<\/p>\n\n\n\n Have a wonderful Yom Tov!<\/p>\n","protected":false},"excerpt":{"rendered":" A Tailor-Made Arba\u2019ah Minim Experience When selecting arba\u2019ah minim, everyone has their own preferences. Chazon Ish, Lefkowitz, Teimani, Yanover, pitum, no pitum, size, gidul, shape, color, yichus…everyone is looking for their own personal predilection and chumros. The thought has passed through many a mind: Wouldn\u2019t it be great if I had access to a mumcheh […]<\/p>\n","protected":false},"author":2,"featured_media":1667,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[11],"tags":[19],"acf":[],"_links":{"self":[{"href":"https:\/\/thevoiceoflakewood.com\/wp-json\/wp\/v2\/posts\/1666"}],"collection":[{"href":"https:\/\/thevoiceoflakewood.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thevoiceoflakewood.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thevoiceoflakewood.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/thevoiceoflakewood.com\/wp-json\/wp\/v2\/comments?post=1666"}],"version-history":[{"count":0,"href":"https:\/\/thevoiceoflakewood.com\/wp-json\/wp\/v2\/posts\/1666\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/thevoiceoflakewood.com\/wp-json\/wp\/v2\/media\/1667"}],"wp:attachment":[{"href":"https:\/\/thevoiceoflakewood.com\/wp-json\/wp\/v2\/media?parent=1666"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thevoiceoflakewood.com\/wp-json\/wp\/v2\/categories?post=1666"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thevoiceoflakewood.com\/wp-json\/wp\/v2\/tags?post=1666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Did the pandemic have an impact on your business last year?<\/h1>\n\n\n\n